Last Updated: September 10, 2026
Thank you for supporting Mikayli. All Mikayli merchandise is produced on demand specifically for each order. Because our products are made individually for you, we have a limited return and exchange policy.
Returns & Exchanges
We do not accept returns or exchanges for:
- Incorrect size ordered
- Incorrect color ordered
- Change of mind
- Ordering the wrong product
- Products that have been worn, washed, or otherwise used
Please review the product description and sizing information carefully before placing your order.
Because our merchandise is made to order, we are unable to restock products that are returned due to sizing or preference.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 30 days of delivery.
Examples of eligible issues include:
- Damaged merchandise
- Manufacturing defects
- Significant printing errors
- Incorrect product received
- Incorrect design or printing
- Other issues caused during production
To help us resolve the issue, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
- A photograph of the product and its size/product tag when applicable
You do not need to return a defective or damaged product unless we specifically instruct you otherwise.
If the issue is confirmed, we may provide a replacement at no additional cost or a refund, depending on the circumstances.
Printify requires issues to be submitted within 30 days of delivery or the estimated delivery date and may require photographic or video evidence.
Incorrect Size or Color
Please carefully review the sizing chart and product information before ordering.
If you order the wrong size or color, we are generally unable to provide a refund or replacement. Print-on-demand products are produced specifically for each order, and Printify does not provide refunds or reprints for customer-selected sizing or color errors.
If you are unsure about sizing, please contact us before placing your order and we’ll be happy to help.
Order Cancellations
Because our products are made to order, orders may begin processing shortly after they are placed.
If you need to cancel an order, contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before production begins. Once an order has entered production, we may be unable to cancel it or issue a refund. Printify also notes that cancellations after an order is placed are not guaranteed to receive a full or partial refund.
Incorrect Shipping Address
Please carefully review your shipping information before completing your purchase.
If an incorrect or incomplete address is provided, we cannot guarantee that the package can be redirected or replaced at no additional cost.
If an order is returned because of an incorrect address, additional shipping or replacement costs may apply.
Lost or Undelivered Packages
If your order appears to be lost, delayed, or has not arrived within the expected delivery timeframe, please contact us with your order number.
We will review the shipment and work with our fulfillment provider to determine the appropriate resolution.
Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
Please allow your payment provider additional processing time for the refund to appear in your account.
Refund processing times can vary depending on your bank or payment provider.
Sale Items
Unless otherwise stated, sale and promotional items are subject to the same return and replacement policy described above.
Contact Us
If you have a question about your order or need to report a problem, please contact us through the Contact page on our website.
Please include your order number in your message so we can assist you as quickly as possible.